Refund policy

LIMRA – Return & Refund Policy

Last Updated: 16 October 2026

At LIMRA, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience.

1. Return Request Period

Customers must contact LIMRA within 3 days of receiving their order to request a return or report a product issue.

This is our standard return request period. It does not limit any additional rights available to customers under applicable Indian consumer protection laws.

2. Eligible Returns

Customers may request a return and refund if:

  • The product arrives damaged or defective.

  • The wrong product is delivered.

  • The product differs significantly from its advertised description or agreed specifications.

  • The product is otherwise eligible for a return or refund under applicable law.

Customers should provide their order number and clear photos or videos of the issue, where available.

3. Refund-Only Policy

LIMRA offers refunds for approved return requests. Exchanges are not offered as our standard resolution option.

All refund requests will be reviewed fairly and handled in accordance with applicable consumer protection laws.

4. Non-Returnable Products

Products damaged through customer misuse, or products returned without applicable original components, may not qualify for a voluntary return.

Certain hygiene-sensitive or personal-use products may be excluded from voluntary returns where legally permitted. These exclusions will not override any consumer rights provided by law.

5. Return Shipping Charges

For approved returns involving damaged, defective, incorrect, or misdescribed products, return shipping arrangements and charges will be handled in accordance with applicable law.

For voluntary returns, any applicable return shipping charges will be communicated clearly where required.

6. Refund Processing Time

Once a return is approved and any necessary inspection is completed, LIMRA will inform the customer of the refund decision.

Approved refunds will be processed to the original payment method wherever possible, within the timeframe required by applicable law and payment-provider rules.

The time taken for the amount to appear in the customer's account may vary depending on the bank or payment provider.

7. How to Request a Return or Refund

To request a return or refund, contact LIMRA customer support with:

  • Your order number.

  • The date you received the product.

  • The reason for your request.

  • Clear photos or videos, where applicable.

Our team will review your request and explain the next steps.

8. Order Cancellation

Customers should contact LIMRA as soon as possible to request an order cancellation.

Cancellation depends on the order's processing and shipping status and applicable law. If an order has already been dispatched, a return procedure may be necessary.

9. Consumer Protection Compliance

This policy is intended to comply with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended and applicable, and other relevant Indian laws.

Nothing in this policy removes or restricts any consumer right that cannot legally be excluded.

Where applicable law provides a right to return a product or receive a refund, that right will take precedence over any conflicting provision in this policy.

10. Customer Support

For questions about returns, refunds, or orders, please contact us:

Business Name: LIMRA
Email: limraaworld@gmail.com

Thank You

Thank you for choosing LIMRA. We appreciate your trust and look forward to serving you.

LIMRA – Your Trust, Our Priority.